The store ran on software nobody wanted to open.
Handoff Shifts started inside one restaurant. William was a director there, and he signed into all of it on a normal shift. Three things were wrong, in the order he noticed them.
Too many apps
A checklist app, an accountability app, a pile of Google Forms, a shelf of binders, and project software on top. Separate logins, separate rosters, and no two of them talking to each other.
The software ran the store
Each one arrived with an opinion about how a restaurant should work. When a leader had a better idea, the software was the reason they could not try it.
Nobody enjoyed using them
People worked around them, so the numbers were guesses, and every report built on those numbers was a guess too. A tool the team dodges is not a tool.
Software should be pleasant to use. If the people using it do not enjoy it, it is built wrong.
William would know. He started at that restaurant in high school and never left: he worked there through college and finished a computer science degree while he was running shifts as a director. He wrote Handoff Shifts in between, and used it himself the next morning.
It started as a waste tracker.
A waste log the team would use: fast enough to tap between orders, and filled in often enough that the number at the end of the week meant something. Nothing had been tracking waste before it. William built it for a shift he was about to run, and ran that shift on it the next day. People used it without being told to. That is still the only test a screen here has to pass, and that waste log is still in the app today.
Chocolate Chip Cookies
34
Waste
12
Donated
$41.40
Chicken Filets
9
Waste
0
Donated
$28.60
Chicken Nuggets
22
Waste
40
Donated
$17.90
Fries
14
Waste
0
Donated
$9.20
It took over the rest.
Whatever the store was still opening another app for, William built next. Every time the store switched one off, the operation got simpler and the record got more complete.
The checklist and accountability apps
Due times that escalate when they pass, a name on every sign-off, and discipline that follows the store’s own tiers.
The paper lists and the binders
Off the clipboard and onto a screen that records who signed each line and when, with nothing to transcribe at the end of the night.
The Google Forms, all of them
Warehouse orders, borrow logs, time-punch corrections, and whatever else somebody had quietly built a form for.
The project management software
Meetings, ongoing projects, and leadership development plans, all in the account the team is already signed in to.
Waste sits next to write-ups.
Handoff Shifts got more useful with every app it took over. When the waste log, the checklist, the setup and the write-up all sit in the same week, you can see whether the shift that ran behind on Tuesday is the shift that threw the most away. The old apps held all the same facts and never once put them side by side.
A director built this. See if it shows.
It runs real shifts every day. Here are three ways in.
- Look around first
The demo builds you a sandbox store of invented people and shifts. Nothing in it is real, no trial clock starts, and it clears itself after 24 hours.
- Talk to us
Tell us about your restaurant and we will build your store, move your checklists and setups across, and get your team signed in.
- Already have a store
Sign in from any browser on any device in the building, or get it on iPhone and iPad.